
We’re here to ensure that your shopping experience is nothing short of exceptional.
Please don’t hesitate to contact us with any inquiries you may have. We’re here to assist you.
Got Any Questions?
WE ARE LIVE AT:
Location: Latitude: 32.8885° N, Longitude: 84.3263° W (Thomaston, Georgia, USA)
Mon - Fri, 24 HRS
Saturday, 24 HRS
Sunday, 24 HRS
FAQs
What is Shine at Home
Shine at Home is an online store that offers a wide range of premium products designed to simplify and elevate your everyday life. From essential home items to cutting-edge gadgets, we are committed to fulfilling the diverse needs of our customers.
Who owns Shine at Home
Shine at Home is proudly own by Eduardo Sotelo a family-driven team passionate about providing quality products
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover) and PayPal for secure and convenient transactions.
Can I cancel or modify my order after placing it?
If your order hasn’t been processed yet, you can cancel or modify it by contacting our customer service team immediately. Please note, once the order is processed, changes may not be possible.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and instructions to track your package.
Where do you ship to?
we ship world wide
How long does shipping take?
Standard shipping typically takes 5–7 business days within the U.S. International delivery times vary depending on the destination. Expedited shipping options are also available.
What is your return policy?
We accept returns within 30 days of delivery for unused and unopened items. For more details, visit our Returns Policy page.
How do I initiate a return?
To start a return, contact us with your order number and the reason for the return. We’ll provide you with instructions for sending the product back.
When will I receive my refund?
Refunds are typically processed within 5–7 business days after we receive the returned item. The refund will be issued to the original payment method.
Do you offer warranties on your products?
Many of our products come with manufacturer warranties. Check the product description or contact us for specific warranty information.
How can I leave a review?
We’d love your feedback! After receiving your order, you’ll receive an email inviting you to leave a review on our website.
How do I contact customer support?
You can reach us by email at charli@shineathome.info or through the contact form on our website. Our team is available Monday through Friday, 9 AM – 5 PM (EST)