Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.

Refunds

What is your return policy?

• We accept returns within 30 days of delivery for unused and unopened items. For more details, visit our Returns Policy page.

How do I initiate a return?

• To start a return, contact us with your order number and the reason for the return. We’ll provide you with instructions for sending the product back.

When will I receive my refund?

• Refunds are typically processed within 5–7 business days after we receive the returned item. The refund will be issued to the original payment method.

All our products are backed with 60-day money back guarantee. Just send us a message on Contact Us page or contact us at charli@shineathome.info and we will refund the purchase price.

Easy Returns

All our products are backed with 30-day money back guarantee. Just contact us and we will refund the purchase price.

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.